ServiceNow implementations, built by agents that know the platform.

Hankera SI agents read your instance, plan the work, build it in sub-production and prove it with tests. An architect approves every change before anything moves forward.

Run the readiness check Talk to us

agent run: cmdb-network-reconcileworking

00:00Read Discovery results for 412 network devices

00:04Matched against IRE identification rules

00:0738 duplicates from serial number collisions

00:0917 misclassified as generic network gear

00:12Traced root cause to SNMP sysObjectID mapping

00:18Drafted fix: classification rule + reconciliation update

00:25Applied in sub-prod, re-ran 412 payloads

00:310 duplicates, 0 misclassified, 24 ATF tests passed

Update set ready. Waiting for architect approval before promotion.

What the agents do

Each agent covers one part of the platform where implementations usually stall. They work from your instance's real data and configuration, not from a generic playbook.

CMDB and CSDM

Keeps the CMDB trustworthy and mapped to the Common Service Data Model.

IRE identification and reconciliation design
Duplicate and orphan CI cleanup plans
CSDM gap analysis by domain

Discovery and Service Graph

Finds out why devices are missing or wrong, down to the protocol.

Per-vendor SNMP and credential troubleshooting
Service Graph Connector onboarding
Coverage reports by subnet and class

Upgrades

Turns upgrade risk into a reviewed list instead of a surprise.

Skipped records review with a recommendation for each
Customization impact by family release
Regression runs with ATF

Integrations and delivery

Moves stories from backlog to tested update sets.

Story to code drafts that follow your coding standards
REST, import set and transform map builds
Code review against platform best practice

How an engagement runs

Agents do the heavy lifting. People make the calls. Amber steps are where a human signs off.

Connect
Read-only access to a sub-production instance through a scoped integration user.
Agent
Assess
Agents profile the CMDB, Discovery, customizations and backlog.
Agent
Plan
A prioritized plan with effort and risk. You choose what gets built.
Human approval
Build and test
Changes land in sub-prod as update sets, each with tests and evidence.
Agent
Promote
An architect reviews the evidence and promotes through your change process.
Human approval

Platform readiness check

Twelve questions, about three minutes. You get a score for each area, the first things worth fixing, and a report you can download. Nothing you enter leaves your browser.

Guardrails built in

Agents that touch a production platform need limits. These are the defaults, not add-ons.

Read-only first

Assessment runs with read access. Write access is limited to sub-production and scoped per task.

No silent changes

Every change ships as an update set with a diff, tests and a plain-language summary.

People approve

Plans and promotions need a named approver. Agents never promote to production.

Your data stays yours

Instance data is used only for your engagement and is not used to train models.

Bring us the work that keeps slipping.

CMDB cleanups, Discovery gaps, upgrade backlogs. Tell us what is stuck.

hello@hankera-si.com